Privacy Policy

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Introduction
At Charandle Candle, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our website or purchasing our products, you agree to the terms of this Privacy Policy.

1. Information We Collect
We may collect the following types of information:

• Personal Information: Name, email address, phone number, and shipping address provided during checkout or account registration.
• Payment Information: Details collected during transactions, processed securely by third-party payment providers.
• Usage Data: Information about your interactions with our website, including IP addresses, browser types, and referral sources.
• Marketing Preferences: Choices you make regarding promotional communications.

2. How We Use Your Information
Your information may be used for the following purposes:

• To process orders and deliver products.
• To improve our website, products, and services.
• To communicate with you about your orders, promotions, or updates.
• To personalise your experience and suggest products based on your preferences.
• For internal record-keeping and analytics.
• To comply with legal obligations.

3. Sharing Your Information
We may share your information with trusted third parties:

• Service Providers: To help us process payments, deliver orders, and manage marketing campaigns.
• Business Transfers: In the event of a sale, merger, or acquisition of Charandle Candle, your information may be shared as part of the business transaction.
• With Your Consent: When you provide explicit permission.

We may also share anonymised or aggregated data with third parties for research or analysis.

4. Marketing and Third-Party Offers
With your consent, we may use your information to send you promotional offers or share relevant offers from trusted partners. If you prefer not to receive these communications, you can opt out at any time by following the instructions provided in the communication or by contacting us directly.

5. Data Security
We take reasonable precautions to protect your data from unauthorised access, alteration, or loss. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Retention of Information
We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Rights
You have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your data, subject to legal requirements.
• Opt-out of marketing communications.

To exercise any of these rights, please contact us using the details below.

8. Future Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Changes will be posted on this page, and where appropriate, notified to you by email.

9. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: customerservices@charandlecandle.co.uk

10. Transparency and Trust
Charandle Candle values your trust and ensures transparency in how we handle your data. Any updates or changes to this policy will aim to enhance your experience while respecting your privacy.