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Effective Date: 01/01/2025
Welcome to Charandle Candle! By purchasing from or using our website (www.charandlecandle.co.uk), you agree to the following Terms and Conditions. Please read them carefully.
1.1 These Terms and Conditions govern your use of our website and the purchase of products from Charandle Candle.
1.2 We reserve the right to update or amend these terms at any time without prior notice. Please check this page regularly to stay informed.
2.1 All orders are subject to availability.
2.2 We reserve the right to cancel any order if there is an error in pricing or product information.
2.3 By placing an order, you confirm that you are at least 18 years old or have parental/guardian consent.
3.1 Payment must be made in full at the time of purchase.
3.2 We accept [insert payment methods, e.g., Visa, Mastercard, PayPal, etc.].
3.3 All prices include VAT where applicable.
4.1 We aim to dispatch orders within [X working days]. Delivery times may vary depending on your location.
4.2 Delays caused by postal services or external factors are beyond our control.
4.3 International customers are responsible for any customs duties, taxes, or fees incurred.
5.1 Damaged or Faulty Products: If your item arrives damaged or defective, please contact us within 7 days of receipt with photographic evidence. We will arrange a replacement or refund.
5.2 Change of Mind: Unfortunately, we do not accept returns for change of mind due to the handmade nature of our products.
5.3 Customised Orders: Customised or personalised items are non-refundable unless faulty.
5.4 Eligibility: To qualify for a refund or exchange:
5.5 Refunds will only be issued to the original payment method and may take up to 28 days to process.
5.6 Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.
6.1 We strive to ensure product descriptions, images, and pricing are accurate. However, slight variations may occur due to the handmade nature of our candles.
6.2 All burn times are approximate and may vary depending on use and maintenance.
7.1 Customers are responsible for following safety instructions provided with our products.
7.2 Keep candles out of reach of children and pets and never leave a burning candle unattended.
8.1 Charandle Candle is not liable for any indirect, incidental, or consequential damages arising from the use of our products.
8.2 Our liability is limited to the purchase price of the product.
9.1 We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we handle your data.
10.1 Discount codes must be applied at checkout and cannot be added retrospectively.
10.2 Promotions are subject to availability and may be withdrawn at any time without notice.
11.1 These Terms and Conditions are governed by the laws of England and Wales.
11.2 Any disputes shall be resolved exclusively in the courts of England and Wales.
For any questions, please contact us at customerservices@charandlecandle.co.uk.
Copyright © 2025 Charandle Candle - All Rights Reserved.
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